AREA SERVICE MANAGER

The Hyundai Group was founded by Chung Ju-Yung in 1947 South Korea & thus began the Hyundai Story. The Group further went on to diversify into several conglomerates, one of which is HD Hyundai Construction Equipment India, widely recognized industry leader in manufacturing & providing technologically advanced Hydraulic Excavators & material handling equipment in India.

Since 2007, HCE India is a successful vertical of the global Hyundai Construction Equipment Network of Hyundai Heavy Industries. Our goal has always been to go beyond meeting customer’s equipment needs & make their business more successful. Therefore, apart from expanding our product lines & dealer network, we are continually improving our quality & services.

HD Construction Equipment India is Headquartered in Chakan Pune with sales office in Viman Nagar Pune & R& D office in Hinjewadi Pune. Six Regional Offices at Delhi, Nagpur, Kolkata, Bangalore, Hyderabad & Mumbai & Parts Distribution Center is in Pune, Bangalore Kolkata. Customers are always a priority & live up to Hyundais true spirit to become Preferred choice of Customers.

Location: As per business requirement
Reporting To: Regional Service Manager
Functional Reporting: HOD – After Sales

Key Responsibilities
• Provide technical support, troubleshooting and failure/root-cause analysis.
• Monitor service issues, customer complaints and ensure timely resolution/escalation.
• Execute field campaigns, trials, modifications and service initiatives as per HO guidelines.
• Monitor Hyundai and competitor product performance and identify improvement opportunities.
• Drive customer satisfaction (CSI) and manage customer escalations.
• Manage warranty claims, analysis and related reporting.
• Coordinate with OEMs for technical issues, joint inspections and field support.
• Prepare MIS and maintain records of field service operations and product failures.
• Train dealer engineers and customer operators; conduct field audits.
• Drive parts, lubricants, attachments, recon & refurbishment business.
• Support dealer workshop development and strengthen dealer service capabilities.
• Build strong customer relationships and support business growth.

Required Skills & Competencies
• Strong technical and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Analytical and problem-solving ability.
• Good planning and execution skills.
• Strong customer handling and dealer management skills.
• Good temperament and ability to work in field-based environments.

Qualification & Experience
Education: Diploma / B.E. in Mechanical Engineering
Experience: 7–10 years in Construction Equipment (CE) Industry